Help Center

Back to home

Help Center

Frequently Asked Questions

Frequently Asked Questions

Click here for the most frequently asked questions about My One Medical Source® (MOMS).

Who uses MOMS?

What is My One Medical Source?

Where do I log in to my portal?

What is a MAP: Medical Access Point™?

What is a MAP: Medical Access Provider™?

I need to reset my password.

MAP: Medical Access Point/Provider™ Network

Can a patient call us directly to schedule their blood draw?

How do we connect with labs on the platform?

How do we get paid for draws performed?

Is there a way MAPs can set holiday hours (i.e., Thankgsiving, Fourth of July, etc.)?

I want to speak with a lab before I connect. How can I do that?

Can I connect with all Labs/Clients at once?

Who is responsible for the draw if the patient clots or the draw goes bad?

Can we use our own tubes if we need to?

Is there a way we can set a 12-24 hour notice before appointments are set?

The patient forgot to bring the draw instructions. What do I do?

What if the patient walks in without an appointment?

I'm having trouble with my login. I reset my password, but the error message says it must be renewed.

I haven't logged into the platform in a while. I need a refresher.

What is the cost to join the MAP network?

How do we set pricing?

How do we bill the patient's insurance?

MAPs: What are the different user types for MOMS?

Can I schedule a patient while they are at the clinic or does the patient have to schedule in advance?

I have to reschedule a patient draw. How is that done on the portal?

See more

Lab/Client Network

What is the cost to join the Lab/Client network?

Who provides the kits to the patients?

What are the benefits of using MOMS?

I want to make sure the MAPs we connect with have the capability to draw for our required specimens. How can I do that?

Labs/Clients: What are the different user types on MOMS?

See more

Patients

There are no MAPs within a 30-mile radius of my zip code. What do I do?

How do I get my results?

Can I go to a MAP to order testing?

Can I order testing through the MOMS platform?

How do I cancel or reschedule my appointment?

See more

Testing

How do I find lab testing near me?

How do I read my lab test results?

What are normal values on a lab test?

How much does lab testing cost?

Can I get a lab test without a doctor's order or prescription?

Do all lab tests require fasting?

What are some things a lab test diagnose?

What kind of tests can be performed in a lab?

What is lab testing?

See more