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Frequently Asked Questions

Frequently Asked Questions

Click here for the most frequently asked questions about My One Medical Source® (MOMS).

Who uses MOMS?

What is My One Medical Source?

Where do I log in to my portal?

What is a MAP: Medical Access Point™?

What is a MAP: Medical Access Provider™?

I need to reset my password.

MAP: Medical Access Point/Provider™ Network

MAPs: What are the different user types for MOMS?

How do we bill the patient's insurance?

Is there a way we can set a 12-24 hour notice before appointments are set?

Can a patient call us directly to schedule their blood draw?

How do we connect with labs on the platform?

How do we get paid for draws performed?

Is there a way MAPs can set holiday hours (i.e., Thankgsiving, Fourth of July, etc.)?

I want to speak with a lab before I connect. How can I do that?

Can I connect with all Labs/Clients at once?

Who is responsible for the draw if the patient clots or the draw goes bad?

Can we use our own tubes if we need to?

The patient forgot to bring the draw instructions. What do I do?

What if the patient walks in without an appointment?

I'm having trouble with my login. I reset my password, but the error message says it must be renewed.

I haven't logged into the platform in a while. I need a refresher.

What is the cost to join the MAP network?

How do we set pricing?

Can I schedule a patient while they are at the clinic or does the patient have to schedule in advance?

I have to reschedule a patient draw. How is that done on the portal?

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Lab/Client Network

Labs/Clients: What are the different user types on MOMS?

What is the cost to join the Lab/Client network?

Who provides the kits to the patients?

What are the benefits of using MOMS?

I want to make sure the MAPs we connect with have the capability to draw for our required specimens. How can I do that?

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Patients

Can I go to a MAP to order testing?

There are no MAPs within a 30-mile radius of my zip code. What do I do?

How do I get my results?

Can I order testing through the MOMS platform?

How do I cancel or reschedule my appointment?

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Testing

How do I find lab testing near me?

How do I read my lab test results?

What are normal values on a lab test?

How much does lab testing cost?

Can I get a lab test without a doctor's order or prescription?

Do all lab tests require fasting?

What are some things a lab test diagnose?

What kind of tests can be performed in a lab?

What is lab testing?

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