If you have not yet verified your email address, you will receive an error message even though you've requested a password reset.
Upon signing up for the platform, or being invited by a current user, you will receive an email prompting you to confirm/verify your account. This token expires after 24 hours but can be resent to you if need be.
Please let a MOMS team member know, or email help@myonemedicalsource.com to request a verification email be resent.