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Frequently Asked Questions
Click here for the most frequently asked questions about My One Medical Source® (MOMS).
MAP: Medical Access Point/Provider™ Network
- Can I schedule a patient while they are at the clinic or does the patient have to schedule in advance?
- I have to reschedule a patient draw. How is that done on the portal?
- MOMS Support Center for MAPs: Medical Access Points/Providers™
- MAPs: What are the different user types for MOMS?
- How do we bill the patient's insurance?
- Is there a way we can set a 12-24 hour notice before appointments are set?
- Can a patient call us directly to schedule their blood draw?
- How do we connect with labs on the platform?
- How do we get paid for draws performed?
- Is there a way MAPs can set holiday hours (i.e., Thankgsiving, Fourth of July, etc.)?
- I want to speak with a lab before I connect. How can I do that?
- Can I connect with all Labs/Clients at once?
- Who is responsible for the draw if the patient clots or the draw goes bad?
- Can we use our own tubes if we need to?
- The patient forgot to bring the draw instructions. What do I do?
- What if the patient walks in without an appointment?
- I'm having trouble with my login. I reset my password, but the error message says it must be renewed.
- I haven't logged into the platform in a while. I need a refresher.
- What is the cost to join the MAP network?
- How do we set pricing?
Lab/Client Network
- MOMS Support Center for Labs/Clients
- Labs/Clients: What are the different user types on MOMS?
- What is the cost to join the Lab/Client network?
- Who provides the kits to the patients?
- What are the benefits of using MOMS?
- I want to make sure the MAPs we connect with have the capability to draw for our required specimens. How can I do that?
Patients
Testing
- How do I find lab testing near me?
- How do I read my lab test results?
- What are normal values on a lab test?
- How much does lab testing cost?
- Can I get a lab test without a doctor's order or prescription?
- Do all lab tests require fasting?
- What are some things a lab test diagnose?
- What kind of tests can be performed in a lab?
- What is lab testing?