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Help Center

Frequently Asked Questions

Frequently Asked Questions

Click here for the most frequently asked questions about My One Medical Source® (MOMS).

Where do I log in to my portal?

What is My One Medical Source?

Who uses MOMS?

What is a MAP: Medical Access Point™?

What is a MAP: Medical Access Provider™?

I need to reset my password.

MAP: Medical Access Point/Provider™ Network

How do we set pricing?

What is the cost to join the MAP network?

I haven't logged into the platform in a while. I need a refresher.

I'm having trouble with my login. I reset my password, but the error message says it must be renewed.

What if the patient walks in without an appointment?

The patient forgot to bring the draw instructions. What do I do?

Can we use our own tubes if we need to?

Who is responsible for the draw if the patient clots or the draw goes bad?

Can I connect with all Labs/Clients at once?

I want to speak with a lab before I connect. How can I do that?

Is there a way MAPs can set holiday hours (i.e., Thankgsiving, Fourth of July, etc.)?

How do we get paid for draws performed?

How do we connect with labs on the platform?

Can a patient call us directly to schedule their blood draw?

Is there a way we can set a 12-24 hour notice before appointments are set?

How do we bill the patient's insurance?

MAPs: What are the different user types for MOMS?

Can I schedule a patient while they are at the clinic or does the patient have to schedule in advance?

I have to reschedule a patient draw. How is that done on the portal?

MOMS Support Center for MAPs: Medical Access Points/Providers™

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Lab/Client Network

I want to make sure the MAPs we connect with have the capability to draw for our required specimens. How can I do that?

What are the benefits of using MOMS?

Who provides the kits to the patients?

What is the cost to join the Lab/Client network?

Labs/Clients: What are the different user types on MOMS?

MOMS Support Center for Labs/Clients

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Patients

Can I order testing through the MOMS platform?

How do I get my results?

There are no MAPs within a 30-mile radius of my zip code. What do I do?

Can I go to a MAP to order testing?

How do I cancel or reschedule my appointment?

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Testing

What is lab testing?

What kind of tests can be performed in a lab?

What are some things a lab test diagnose?

Do all lab tests require fasting?

Can I get a lab test without a doctor's order or prescription?

How much does lab testing cost?

What are normal values on a lab test?

How do I read my lab test results?

How do I find lab testing near me?

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